Partner Network Manager

About RRFB: Great Job! Great Benefits! Family Friendly work environment! Help your neighbors who are struggling! If this sounds like something you want, this job is for you! 

• Excellent Part-Time Benefits : 403b Retirement Plan, AFLAC, Legal Services, Wellness Program, EAP, and more
• Amazing Time-Off - 13 paid holidays each year + 7.5 PTO Days each year + 2 Personal Days each year
• Leave work every day knowing that you've helped your community

We will only consider resumes that show details about your work experience, not just employer and dates. We are also willing to train new employees.

Description

Title: Partner Network Manager

FLSA Status: Exempt                            

Manager: Director of Program Operations   

Compensation: $65,000.00

Classification: Full-Time/ Exempt

Job Description

The Partner Network Manager is responsible for the program management of Roadrunner Food Bank partner agencies across central and northern New Mexico services areas in conjunction with Roadrunner Food Bank’s Tribal Liaison. This includes onboarding, training, compliance, performance monitoring, and network expansion. This role ensures that all partner sites are operationally sound, compliant, and positioned to effectively distribute food within their communities and within their capabilities. The Partner Network Manager is expected to proactively identify food gaps while developing and nourishing partner agency relationships that support the overall network coverage.  

Essential Duties and Responsibilities 

Partner Network Management 

• Support the administration of government commodity programs, including compliance, monitoring, and reporting, under the purview of the Director of Program Operations.  
• Manages the full lifecycle of partner agencies from initial inquiry through onboarding, site visits, compliance monitoring, and ongoing evaluation.  
• Conducts structured site assessments prior to onboarding, including but not limited to: 
• Readiness 
• Equipment needs 
• Staff and volunteer capacity 
• Distribution capability and frequency 
• Evaluates and determines new partners’ eligibility based on readiness and alignment with Roadrunner Food Bank food distribution standards 
• Maintains a structured onboarding process, including: 
• Food safety requirements 
• Standard distribution setup 
• Tracking and reporting 
• Ensures all partners have a clearly defined distribution schedule and service delivery expectations 
• Manages and ensures the Roadrunner Food Bank Partner Handbook is regularly reviewed, updated, and communicated to stakeholders of current policies, procedures, and program standards.  
• Performs system training and the overview of Sales Force, SIMC, excel sheets, etc.  
• Maintains standard operating procedures and quick reference guides for partners to follow 

Compliance Monitoring 

• Conducts initial onboarding and routine site visits to ensure safety compliance within: 
• Food safety and safe handling practices 
• Proper storage 
• Distribution protocols and equitable service practices 
• Registration 
• Monitoring of required documentation reporting and agency submission 
• Utilizes a standard tracking tool for agency compliance detailing findings for at one in-person visit and one phone check-in per year, per agency.  
• Ensures partner agencies participating in a special funding program and/or grant are compliant with program guidelines 

Network Expansion and Coverage 

• Maps current service areas and identify service gaps utilizing census tract and other resource tools 
• Coordinates partnerships, food distributions, and relationships throughout service area to address gaps of service collaboratively with Roadrunner Food Bank’s Food Distribution Manager 

Partner Communication 

• Serves as the primary point of contact for all partner agencies in central and northern New Mexico parallel to the work of the Roadrunner Food Bank’s Tribal Liaison 
• Maintains structured communication: 
• Scheduled check-in 
• Site visit follow-ups 
• Policy updates 
• All other important partner agency updates 
• Maintains adherence to reporting compliance that each submission is timely, complete and accurate 

Cross-Function Coordination 

• Communicates partner readiness with the Food Distribution Manager 
• Coordinates with warehouse and logistic team including: 
• Delivery scheduling 
• Allocations 
• Partner Support 
• All other integral teams 
• Supports Tribal Liaison and Partner Network Manager work as assigned 
• Other duties as assigned 

Leadership 

• Maintains adherence to Roadrunner Food Bank, Feeding America, and food distribution standards consistently 
• Addresses issues immediately and directly 
• Holds appropriate accountability over staff, volunteers, and partner agencies 
• Follows through on all corrective actions 
• Operates independently with minimal oversight 
• Updates manager of significant details and information 
• Demonstrates a commitment to the mission of Roadrunner Food Bank and embraces its internal “Culture of Possibilities” 
• Performs all other related duties as assigned 

Competency 

• Execution and operational leadership 
• Logistics coordination and efficiency 
• Real-time problem solving 
• Attention to detail and compliance 
• Ability to perform under pressure 
• Results driven mindset 
• Solution driven mindset 
• Forward thinking mindset 
• Work autonomously 
• Ability to think strategically and solve problems 
• Ability to work collaboratively across functional and programmatic teams and amongst diverse people and groups 
• Excellent written, verbal, and interpersonal communication skills, including group facilitation skills 
• Positive attitude and ability to work as part of a team 
• Manage time effectively by prioritizing tasks and managing competing priorities 
• Proficiency with the Microsoft Office environment and standard office equipment 

Supervisory Duties and Responsibilities 

• Meets regularly with team members for 1:1 coaching. 
• Completes performance reviews in a timely manner. 
• Submits and approves invoices and company credit card receipts in a timely manner. 
• Demonstrates responsible financial stewardship of departmental budget. 
• Maintains open line of communication with reporting staff and other support teams. 

Work Environment 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

• Primarily in-office with frequent travel to partner agency sites 
• Occasional remote work 
• Work in outdoor environments, warehouses, and community setting 
• Flexible schedule, including early morning, evenings, and weekends as needed 
• Exposure to New Mexico weather conditions 

Physical Demands 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

• Ability to exert in excess of 50 pounds of force occasionally, and/or in excess of 25 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. 
• Balancing – Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery or erratically moving surfaces. 
• Stooping – Bending body downward and forward by bending spine at the waist. Requires full motion of the lower extremities and back muscles. 
• Kneeling – Bending legs at knee to come to a rest on knee or knees.  
• Crouching – Bending the body downward and forward by bending leg and spine. 
• Reaching – Extending hand(s) and arm(s) in any direction. 
• Standing – For sustained periods of time. 
• Walking – Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. 
• Pushing – Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. 
• Pulling – Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.  
• Fingering – Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. 
• Grasping – Applying pressure to an object with the fingers and palm. 
• Feeling – Perceiving attributes of objects such as size, shape, temperature or texture by touching with skin, particularly fingertips. 
• Talking – Expressing or exchanging ideas by means of the spoken word, conveying detailed or important spoken instructions to others accurately, loudly or quickly. 
• Hearing – Perceiving the nature of sounds at normal speaking levels with or without correction.  
• Ability to receive detailed information through oral communication, and to make discriminations in sound.  
• Repetitive Motion – Substantial movements (motions) of the wrists, hand, and/or fingers. 
• Close visual acuity to perform an activity such as viewing a computer terminal and visual inspection of the operation of machines and/or using measurement devices at distances close to the eyes, operating machines where the seeing job is at or within arm’s reach, operating motor vehicles and/or heavy equipment, determining the accuracy, neatness and thoroughness of the work assigned or making general observations of facilities and structures. 

Travel Required 

• Frequent travel required (more than 50% of working time) 
• Occasional overnight stays 
• Valid state driver’s license and continuous positive motor vehicle reports are required to drive 
• Company vehicle provided for travel 
• Mileage reimbursement is provided for the use of a personal vehicle for work related activities when a company vehicle is not available 

Required Education, Licenses, Certifications, and Experience 

• Bachelor’s degree or equivalent relevant work experience 
• Related experience in (and/or knowledge of) social services and/or nonprofit 
• Must have a valid driver's license 
• Must be willing to travel to rural and urban communities throughout New Mexico 
• Knowledge and experience in working with New Mexico’s diverse culture and environments. 
• Knowledge of food safety and proper food storage and handling techniques. 

Preferred Education, Licenses, Certifications, and Experience 

• Background in hunger relief, food access, community building, or local and regional food systems work a plus. 
• Bilingual English/Spanish a plus. 
• Prior non-profit experience a plus. 
• Event planning and fund-raising support experience a plus. 
• Knowledge of food safety regulations and USDA commodity program requirements. 
• Experience supporting volunteers and coordinating community-based programs. 
• Experience with warehouse and logistics management systems and account management 
• Familiarity with food bank operations, food safety guidelines, or USDA compliance.  
• Data management and reporting experience.  
• 
  

Work Authorization/Security Clearance Requirements 

• Legally authorized to work within the United States. 

Disclaimer 

This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give assignments.  

This role description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All Key Result areas are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.  

Roadrunner Food Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.

Roadrunner Food Bank participates in the E-Verify program.