Job Description

Would you like a job where you absolutely know at the end of the day that you made a difference? Roadrunner Food Bank is seeing unprecedented demand not only from those living with food insecurity every day, but also from families that are newly in need. You can be part of the solution by helping us continue to provide food and hope to hundreds of thousands of New Mexicans experiencing hunger. 

We are seeking a Human Resources Associate to join our HR team in Albuquerque. This on-site position supports a positive, employee-oriented culture and performs day-to-day HR activities by providing a broad range of support services to ensure efficient end-to-end implementation of HR policies and procedures. Experienced knowledge of the rules, regulations, procedures, and practices of human resources administration is essential.  The successful candidate is proficient with technology; displays warmth, initiative, and confidence; demonstrates the ability to handle exceptional situations and shifting priorities with tact and professionalism; provides excellent customer service and demonstrates a continuous improvement mind-set.  Consistency, fairness, strict confidentiality, and professionalism are required.   

This is an exempt position; hours 8:00 a.m. – 4:30 pm; $41,600 - $47,840 DOE


Employee Relations

  • Effectively communicate and de-escalate employee relations issues
  • Routinely communicate and collaborate with other members of the HR department by recommending new approaches, policies, and procedures to ensure continual improvement
  • Act as a front-line resource to educate employees regarding correct interpretation of policies and procedures
  • Performance review process tracking and filing
  • Supports tasks associated with the annual employee feedback survey and, also ad hoc surveys
  • Routinely attend the 8:30 a.m. daily warehouse meeting
  • Assist with special projects, investigations, and inquiries

Recruitment, On-boarding & Off-boarding

  • Assist in the review and update of role descriptions for openings, and create job postings
  • Assist with recruiting activities such as posting open positions internally and to job boards, responding to applicant inquiries, routing applications and resumes to hiring manager, and ensuring complete electronic tracking of all applicants for every opening
  • Perform pre-boarding activities for chosen candidates
  • Conduct orientation meetings and complete the orientation process including policy review, form completion, HR system entry and records retention
  • Initiate off-boarding process for HR, the manager, and the exiting employee and conduct exit interviews, tracking trends


  • Manage employee benefit processes, including new hire enrollment, eligibility verification, qualifying events, etc.
  • Assists with open enrollment periods in June and December
  • Responsible for review and reconciliation of all benefit invoices; perform full three-way reconciliation between employee benefit application, HR system data, and vendor invoice at regular intervals
  • Answer employee benefits-related questions
  • Support 403b administration, communication, and annual audit process
  • Advise managers and employees on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefit
  • Complete administrative functions for Workers Compensation, FMLA and all leave programs
  • Monitor and track employee leave including medical/FMLA leave, short-term disability, long-term disability, and workers compensation leave.

 Data Management & Metrics

  • Accurate and timely processing of a variety of human resources and payroll actions such as promotions, separations, wage changes or increases, and changes to benefits elections
  • Review and maintain the data integrity of the HR system and benefits systems
  • Produce routine metrics at agreed intervals
  • Create new or ad hoc data, reports and/or metrics

 Human Resources Administration

  • Enter and maintain people data in the HR system
  • Manage and maintain highly sensitive and confidential information and perform department record keeping and file maintenance
  • Assist with intern programs
  • Respond to employment verification requests
  • Respond to state unemployment insurance initial requests for information
  • Help create and participate in employee engagement and recognition activities
  • Coordinate human resources-related events, and support Office Manager with all company related events
  • Support HR training and development initiatives
  • Ensure all approved role descriptions are formatted and made available on intranet
  • Serve on HR or organization committees as required
  • Follow all safety and security guidelines; see something, say something

Other duties as assigned


  • Bachelor's degree or equivalent work experience
  • A minimum of three years professional human resources work experience
  • Proficient with technology including MS Office applications and the ability and willingness to master new software applications
  • Experienced knowledge of employment law and the rules, regulations, procedures, and practices of human resources
  • Consistency, fairness, strict confidentiality, and professionalism are required
  • Strong consultative, coaching and collaboration skills
  • Comfortable managing conflict, conducting workplace investigations, and following through on employment decisions with fairness and diplomacy
  • A self-starter with excellent organizational, analytical, project management, and follow-through skills, and the ability to multi-task with minimal supervision
  • An independent thinker with a continuous improvement mind-set who is interested in problem-solving but not afraid to ask questions
  • Ability to handle exceptional situations and shifting priorities with tact and professionalism
  • Ability and desire to work collaboratively with team members across the organization to accomplish objectives
  • Outstanding communication and interpersonal skills, including presentation and relationship building
  • Passion for RRFB vision, mission and core values and supports a positive, employee-oriented culture
  • Demonstrates a commitment to the principles of IDEA (Inclusion, Diversity, Equity, and Access)

Preferred Qualifications

  • PHR/SPHR or SHRM CP/SCP certification
  • Familiarity with New Mexico labor and employment law
  • Human Resources experience in a non-profit environment

Employment Requirements

Successful Background Check

Physical Environment

  • Primarily an office environment
  • Occasional exposure to heat/cold through trips to the warehouse or assignments located outside
  • Moderate computer operation with repeated finger motions
  • Filing and minimal lifting (5-15 lbs)
  • Must be able to move around the office and get to the equipment and filing cabinets
  • Noise level is usually minimal

Resume and cover letter are required.  Currently interviewing - please apply as soon as possible 

Roadrunner is an Equal Opportunity Employer