Donor Services Coordinator

About RRFB: Great Job! Great Benefits! Family Friendly work environment! Help your neighbors who are struggling! If this sounds like something you want, this job is for you! 

• Excellent Benefits - medical, dental, vision, 403b (Most employees pay less than $60 per paycheck for medical coverage)
• Amazing Time-Off - 13 paid holidays each year + 15 PTO Days each year + 2 Personal Days each year
• Leave work every day knowing that you've helped your community

We will only consider resumes that show details about your work experience, not just employer and dates. We are also willing to train new employees.

Description

Title: Donor Services Coordinator (On-Site)

FLSA Status: Non-exempt                            

Manager: Senior Manager, Database and Donor Services            

Compensation: $19 to $20 per hour with benefits

Job Description

Reporting to the Senior Manager, Database and Donor Services, this position is responsible for data entry of donor contributions, donor acknowledgements, and providing excellent customer service over the phone, via written communication, and in person to donors. As a member of the Development Team, supporting the work of the food bank by positively interacting with donors, clients, co-workers and the public is a key function for success.

 Roadrunner Food Bank receives a significant amount of donations via mail, online giving portals, wire transfers, grants, and other sources. Accurate and timely data entry of donor and gift information allows the organization to steward these funds in the manner in which they have been entrusted to us. Accurate data about donors and their giving is often the first step in starting a positive relationship with a donor and is key in furthering that relationship over time. Ultimately, successful donor relationships will allow our organization to grow and reach more people in need.

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Primary Responsibilities

1 - Development Data Entry

Organize, enter, and reconcile data from multiple sources for donation processing, relationship management, and other forms of data entry into organizational databases in a timely, confidential, and accurate manner.

Perform all donation and relationship data entry within the donor database through batch imports and manual entry - types of data include monetary donations, in-kind donations, and food drive information.

Perform daily reconciliation to ensure data is accurate and coded correctly.

Identify and resolve day-to-day data entry problems in a timely manner, work to solve problems, and escalate issues to Manager.

2 - Thank You Letters and Correspondence

Participate in all facets of donation related correspondence, including printing letters and monthly inserts, folding letters, stuffing envelopes, obtaining signatures per gift-level protocols, and mailing letters.

Work with the communications team to update templates for thank you letters with the new content each month.

3 - Donor and Client Communications

Answer incoming calls related to financial donations and other donation-related needs.

Correct, document, and communicate errors in database as found through information received from phone calls and emails.

Monitor Development Department general email inbox throughout the day. Forward emails and voicemails to appropriate team members as appropriate.

Conduct outreach to donors with declined transactions, attain updated information, and provide instructions to donors on how to update giving information directly.

4 - Collaboration and Teamwork

• Develop collaborative working relationships with members of the Development team, Finance team and Volunteer team.
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• Work with temporary data entry clerks and volunteers to coordinate data entry tasks and donor acknowledgement letters as needed.
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• Provide staffing support to large-scale events, initiatives, and projects that impact the overall development program.

Accountability Responsibilities                                        

·      Responsible for the accurate and timely input of day-to-day data entry

·      Strives to improve data entry procedures in terms of effectiveness, accuracy, and efficiency

·      Complies with all general RRFB and Data Governance policies, systems, and procedures

·      Responsible for correspondence with the public and managing donor requests

·      Exemplifies Roadrunner core values and a commitment to providing outstanding customer service to donors, co-workers and volunteers

·      Other duties as assigned

Qualifications

• High School diploma or equivalent
• 1-year data entry experience
• 1-year customer service experience
• Knowledge of Microsoft products including Excel, Word, Outlook, and Teams
• Experience with Microsoft Word mail merge functions
• Detail-oriented with excellent time management skills
• Ability to multi-task and meet time-critical deadlines

Preferred Qualifications

• Associates Degree and 2+ years customer service experience
• Experience in Constituent Relationship Management Databases, especially Salesforce
• Experience working directly with the public, especially donors

Employment Requirements

·      Successful Background Clearance

Physical Environment

Roadrunner Food Bank is a proud equal opportunity employer, and as such, will consider all qualified individuals with or without the need for reasonable accommodation for disability.      

• Primarily an office environment
•  Occasional exposure to extreme temperatures through trips to the warehouse or other event-related assignments located outside
• Extensive computer operation with repeated finger motions
• Filing and minimal lifting (10-20 lbs)
• Must be able to move around the office and get to equipment and filing cabinets
• Noise level is usually moderate

Disclaimer 

This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give assignments.  

This role description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All Key Result areas are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.  

Roadrunner Food Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.

Roadrunner Food Bank participates in the E-Verify program.