Application Support Specialist (On-Site)

The Application Support Specialist is responsible for providing technical support, troubleshooting, and maintenance for the organization's core enterprise software applications.

*This position is generally considered an entry-level IT support position.

Primary Responsibilities

· Solve technical issues and complete user requests through the Halo ITSM ticket system, escalating to Level II support when applicable, performed with exceptional customer service and timely resolution.

· Ensure applications are properly monitored and updated when applicable, keeping consistent communication with staff on all crucial statuses.

· Work with software vendors for advanced support issues and to deploy new software and features.  

· Assist with the research, procurement, and deployment of application specific projects within user defined timelines at the direction of the Application Support Manager.

· Schedule and conduct trainings for staff to guarantee user literacy and proficiency for supported applications.

· Assist the IT team in any way necessary during high priority, ‘all hands on deck’ incidents and projects.  

Knowledge, Skills, and Abilities

· Ability to dynamically learn new and evolving IT systems and applications.

· Demonstrated understanding of IT related concepts.

· Familiarity with enterprise SaaS applications.

· Proven track record of contributing to projects, collaborating with cross-functional teams to achieve goals within established timelines and budgets.

· Ability to provide comprehensive training to end-users.

Physical Environment  

· The primary work location includes a food storage warehouse with freezers and coolers, alongside a spacious office space.

· Candidates should be comfortable navigating and working in both warehouse and office environments, adapting to the varied conditions inherent in each setting.

· Additionally, there are two satellite locations where occasional travel may be required, necessitating flexibility and readiness to work in diverse physical environments.

Disclaimer

This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give assignments.  

This role description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All Key Result areas are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.