Job Description

The Compliance Officer represents RRFB as a member of the compliance team to ensure external partner agency compliance with local, state, and federal regulations and food bank and Feeding America Guidelines in addition to verifying accuracy with Food Bank record keeping. Extensive travel is required as this position will perform compliance audits and other educational opportunities for our hunger relief partners throughout New Mexico.

Primary Responsibilities:

Agency Compliance

• Completes pre-inspection work including gathering agency documents, verifying RRFB agency file accuracy, scheduling, and communication.

• Performs scheduled, pop-in, and ad hoc compliance audits.

• Completes post-inspection follow up including paperwork, re-inspections, and communication.

• Maintain and update any compliance templates, forms, or procedures.

• Identify trends in agency compliance issues in both internal compliance efforts and external environments.

Record Keeping

• Verify all RRFB agency files contain required documents.

• Ensures Ceres agency cards are updated with current compliance related details.

• Performs agency card and file audits.

Customer Service

• Responds to food safety and compliance inquires in a timely and professional manner.

• Mitigates escalated complaints through conflict management.

• Displays courtesy and professionalism in every contact with RRFB stakeholders.

• Creates agency compliance related training documents.

• Creates agency compliance tips for agency newsletter.

• Develop and implement comprehensive satisfaction surveys to gauge agency and client satisfaction.

Teamwork

• Complies data and creates reports for analysis.

• Reports survey and research project findings.

• Provides compliance related input or material for agency handbook.

• Facilitates meetings as required.

• Assists in research projects as required.

• Other duties as assigned.

Travel Requirement

This position includes significant travel requirements throughout assigned New Mexico counties. A company card will be provided, when not available, mileage reimbursement is provided for the use of a personal vehicle in work-related activities.

Knowledge, Skills, and Abilities:

• ServSafe Food Safety or equivalent training from an accredited institution within the first 3 months of hire.

• Must possess outstanding communication and writing skills.

• Exceptional computer skills including the Microsoft Office Suite.

• Must have valid Driver’s License.

• Strong decision making skills.

• Ability to maintain confidentiality.

• Must be able to document activities and organize completed forms, surveys, and project results.

• Ability to create reports, business correspondence, and procedure manuals.

• Ability to travel throughout the state which could include overnights and weekends

Physical Environment:

• Mix between office and on-site

• Ability to move throughout the building

• Lifting or moving up to 30 pounds for purposes of filing and storage

• Extensive work on computer with repetitive finger movement

• Work will be both in and outdoors, but can be subject to extreme temperatures in either environment

• Moderate exposure to loud noise levels

• Frequent travel is required using a personal vehicle or company-provided vehicle.