Job Description

Would you like a job where you absolutely know at the end of the day that you made a difference? Roadrunner Food Bank is seeing unprecedented demand not only from people living with food insecurity every day, but also from families that are newly in need. You can be part of the solution by helping us continue to provide food and hope to hundreds of thousands of New Mexicans experiencing hunger. 

We are seeking a Regional Manager who understands and connects to the needs of our clients and partners in the Central New Mexico region.  This role is responsible for ensuring we remain forward thinking about the services and programs we provide to ensure access to food assistance. This is a full-time, exempt position.

STRATEGIC PLANNING

  • As part of the Community Initiatives team, defines and communicates the strategic vision and mission for the Community Initiatives department (CID)
  • Ensures the goals relating to the feeding network and growth support the accomplishment of the mission
  • Conducts periodic community environmental scans and needs assessments to identify challenges and opportunities for achievement of the mission
  • Creates project plans and timelines based on departmental vision
  • Works towards increasing the capacity of our partners to be more effective in their hunger relief efforts with a special emphasis on capacity building and training
  • Research new, special programs related to food access and makes recommendations about implementation
  • Writes speeches, articles, reports, and business correspondence to communicate CID mission and vision

COMMUNITY ORGANIZING

  • Forges relationships and collaborative partnerships with community organizations and resources to meet the food access needs of hungry people
  • Brings community players together to discuss holistic approaches to providing services to clients
  • Develops and executes community and client needs assessments to determine programming related to food access
  • Sees connections and opportunities in existing and new relationships
  • Speaks publicly in a wide variety of environments
  • Organizes and presents information and responds to questions from groups, donors, partners, volunteers, manager, clients and the publiC

RELATIONSHIP BUILDING

  • Develops and presents training to feeding partners on regulations, compliance, capacity building and best practices
  • Builds and maintains relationships with feeding partners to provide customer service, training and capacity building to further the work of RRFB
  • Participates actively in community collaborations to further the mission of the food bank
  • Works with staff in creating surveys for agency partners in order to solicit feedback and be more effective in meeting their needs
  • Creates and maintains structure for regular face to face interactions with feeding partners
  • Actively engages with community groups that have strong relationships with feeding partners  

PROJECT MANAGEMENT

  • Participates in the development, execution and creation of new programs to address the food access needs of clients
  • Manages projects by pulling together all appropriate staff and resources and setting realistic timelines
  • Participates in interdepartmental work groups to create systems and processes that interact well with other systems and for all staff involved
  • Creates feeding partner work plans on a yearly basis
  • Translates technical information to accessible, usable policies and procedures
  • Manages library of resources for feeding partners to further their work
  • Works closely with the SeedCorps AmeriCorps program team  including focus on the overall project and member experience

CUSTOMER SERVICE & COMPLIANCE

  • Creates and manages trainings and best practices presentations for feeding partners  
  • Implements recruitment and onboarding strategy and plans for new feeding partners
  • Develops and maintains clear communication around RRFB rules and regulations for feeding partners
  • Completes required monitoring visits with all partners in region within a 2-year timeframe
  • Utilizes multiple mediums for communicating policies, changes, and best practices to feeding partners  
  • Solicits feedback from clients to aid in decision making about future programs and changes

COMMUNICATIONS

  • Prepares proposals, reports, and presentations for feeding partners and community organizations
  • Creates trainings and documents for feeding partners
  • Provides written information and data for grant proposals and potential funders
  • Creates written plans outlining the food access goals of RRFB
  • Creates clear and compassionate communications to partners in regards to questions, concerns, and other issues that may arise

TEAMWORK

  • Serves as an active and engaged member of the CID team
  • Leads and participates on various interdepartmental teams
  • Works with other departments to find effective ways to serve communities and clients 
  • Actively participates in appropriate meetings throughout the communities we serve
  • Displays passion and optimism for the work, provides vision and inspiration to peers and subordinates, and exemplifies RRFB core values
  • Communicates and solicits feedback from RRFB partners on food access programming and initiatives

Other duties as assigned

Supervisory Responsibilities                                               

May oversee SeedCorps AmeriCorps Members, interns, and skills-based volunteers

Qualifications

  • Bachelor’s degree
  • One year non-profit experience
  • Three years customer relations experience
  • Some project management experience in the development and execution of new programs
  • Proven ability to develop and maintain relationships with community groups and partners
  • Comfortable working individually or as part of a team
  • Excellent communication skills with the ability to create clear and compassionate communications with our partners
  • Comfortable speaking publicly in a wide variety of environments
  • Valid driver’s license required
  • Occasionally required to work on a weekend or attend evening community meetings
  • Regular travel throughout the state (25-30% of the time)

 Preferred Qualifications

  • Two years staff management experience
  • Bilingual in Spanish
  • Prior experience with compliance and monitoring

Employment Requirements

  • Negative Drug Screen
  • Successful Background Clearance 

Physical Environment

  • Job is primarily performed in an office, but some travel is required
  • Frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear
  • Extensive computer operation with repetitive finger movement
  • May occasionally lift and/or move up to 15 pounds
  • Occasional exposure to weather conditions when traveling or in the field
  • Noise level is typically moderate

Resume and cover letter are required.  Currently interviewing -please apply as soon as possible.

Roadrunner Food Bank is an Equal Opportunity Employer