Job Description

Would you like a job where you absolutely know at the end of the day that you made a difference? Roadrunner Food Bank is seeing unprecedented demand not only from people living with food insecurity every day, but also from families that are newly in need. You can be part of the solution by helping us continue to provide food and hope to hundreds of thousands of New Mexicans experiencing hunger. 

 We are seeking a Quality Assurance Coordinator responsible for developing, coordinating and maintaining quality systems, and implementing continuous improvement activities to deliver consistent and desired results.  Administers existing quality functions and works to support staff with major goals, projects, and initiatives throughout the organization. This is a full-time, non-exempt position.

Quality Assurance                                                                                              

  • Responsible for creating, maintaining, and monitoring all quality systems  
  • Oversight of daily, weekly, and monthly quality system reports and perform detailed analysis of results
  • Create, track, and publish individual performance indicators for warehouse team members while highlighting any indicator(s) trending away from desired results
  • Monitor inventory levels and make recommendations to facilitate product movement.  
  • Perform quality inspections of products to improve item shelf life and minimize waste
  • Monitor storage and rotation of warehouse inventory using First In/First Out (FIFO) or First Expired/First out (FEFO) method, and report activities where appropriate
  • Prepare and reconcile periodic quality reports and other records  

Process Improvement                                                                       

  • Assist in research projects as required; Compile data and create reports for analysis
  • Maintain certain operational written policies and make recommendations for improvement
  • Monitor the feedback loop for customers (food distribution centers, donating entities, and partners) to improve delivery/pick-up process and continuously improve customer service
  • Use reporting tools to recommend ways to improve process
  • Conduct process reviews and debrief to assist in organization-wide improvement

Problem Resolution and Facilitation                                              

  • Help to resolve issues that may arise concerning operations through the course of any given day
  • Read and understand production schedules, orders, work orders, shipping, or requisitions to determine items to be moved, gathered, or distributed
  • Use reporting tools to help identify and resolve issues
  • Help to mitigate any potential food safety risks or issues
  • Facilitate daily meetings regarding results of quality assurance checks
  • Assist with the Corrective Action Ticketing system and assignments
  • Facilitate intermittent meetings regarding after action reviews and corrective action requests

Team Work                                                                                                    

  • Participate in special projects as necessary
  • Attend and contribute to operations and cross-departmental meetings as assigned
  • Liaise with other departments and vendors to obtain and update project information
  • Work with cross-departmental team to ensure timely and accurate TEFAP (USDA) allocation
  • Participate in design and implementation of new QA initiatives
  • Assist in audit readiness preparations and standards

Supervisory Responsibilities

No direct reports but may oversee volunteers and/or interns as assigned. 


  • Two years related experience, preferably as a lead supervisor or manager in a warehouse, retail, wholesale, or food service setting; or prior food bank supervisory experience
  • Must have a working knowledge of the inventory purchasing function, data processing and distribution center procedures
  • Must have basic knowledge of inventory reports; must have the ability to solve complex problems and deal with a variety of inventory control situations where minimal standardization exists
  • Strong organizational and prioritization skills; ability to multi-task and work under deadline
  • Must demonstrate initiative, flexibility, and optimism for the work
  • Must exemplify the Roadrunner core values of accountability, integrity, respect, unity through teamwork, and passion

Preferred Qualifications:

  • Bachelor’s Degree in related field from an accredited college or related training; or equivalent combination of education and experience
  • Experience with Safe Food Handling procedures

Employment Requirements

  • Negative Pre-employment Drug Screening
  • Successful Background Clearance
  • Successful completion of Roadrunner forklift training

Physical Environment

  • Primary work is split between office and warehouse environment
  • Must be able to get into a forklift and truck cab and operate all of the controls
  • Some work is outside, and employee may be exposed to very hot or cold temperatures
  • Must be able to operate forklifts and pallet jacks
  • Frequently exposed to moving mechanical parts
  • Noise level in the work environment is often loud
  • Extensive computer operation with repetitive finger movements

Resume and cover letter are required.  Currently interviewing – please apply as soon as possible.

Roadrunner Food Bank is an Equal Opportunity Employer