Job Description

Would you like a job where you absolutely know at the end of the day that you made a difference? Roadrunner Food Bank is seeing unprecedented demand not only from people living with food insecurity every day, but also from families that are newly in need. You can be part of the solution by helping us continue to provide food and hope to hundreds of thousands of New Mexicans experiencing hunger. 

We are seeking a Programs Impact Manager to lead a dedicated team and focus on projects that support data-informed strategic planning and decision making. The position works in concert with the Community Initiatives team in developing and implementing strategies to help the organization better understand the problem of hunger in New Mexico and evaluate its responses to this problem.

This position serves as the primary project manager for the hunger relief network-wide rollout and implementation of Roadrunner Food Bank’s Service Insights project that includes supervision of two staff responsible for on-the-ground partner agency training and onboarding into a shared client intake and data collection software. The Manager is also responsible for developing and overseeing research and evaluation methods and initiatives as well as preparing professional briefs and reports. In collaboration with the Chief Programs Officer, they will identify research and evaluation objectives and synthesize results.      This a full-time; exempt position.

Key areas of responsibility include:

Project Management                                                                    

  • Oversees implementation of the Service Insights project (utilizing Link2Feed, FACS, and other tools) with partner agencies, executing rollout plans, ensuring technical assistance to partners, establish and execute all phases of planning, implementation, and evaluation
  • Creates, monitors, reports, and makes recommendations on edits needed to the program budget
  • Leads and supports the Service Insights team as they complete on-the-ground training and onboarding of agencies, including documentation of training processes, best practices for hardware purchases, and other technology needs for optimal service insights set-up and usage at sites
  • Oversees the creation of a mapping project that maps New Mexico’s food insecurity rates on multiple levels for comparative analyses of RRFB services to determine gaps and emerging need

Team Leadership                                                                                         

  • Manages and coordinates project schedules effectively to ensure on-time delivery and completion of projects                                                                                                                                            
  • Ensures staff accountability in achievement of goals and objectives                       
  • Hires team members with the capability, skill, temperament, and passion to implement goals, strategies, and policies successfully                                                                                                                    
  • Invests time into staff development and professional growth to ensure a strong team  
  • Develops metrics for data-based decision making and accountability

Relationship Building                                                                

  • Builds and maintains a broad spectrum of key stakeholder relationships with internal and external partners (staff, partner agencies, volunteers, SeedCorps members, and others) to plan, implement, report, and activate recommendations from research and evaluation projects 2 years
  • Liaises with academic and research partners to support the quality of their work and Roadrunner’s work, identifying and undertaking research to inform ongoing organizational and strategy development 1 year
  • May on occasion support other departments with data analyzation to inform and direct program strategy 1 year
  • Responds to ad-hoc research- and evaluation-related queries 3 months

Evaluation & Research                                                  

  • Assesses the outcomes of the organization’s programmatic activities, advising and supporting leadership in the monitoring and evaluation of those activities
  • Researches and analyzes existing and emerging trends in food insecurity and responses to combat the problem both in New Mexico and across the nation, providing knowledgeable guidance and counsel to the organization
  • Provides behind-the-scenes support of strategic evaluations including research and interdepartmental data analysis
  • Advances organization’s own research, monitoring, evaluation, and learning work to inform strategy by identifying and developing research opportunities related to organizational goals and objectives
  • Standardizes annual/bi-annual Community Member/Neighbor Survey tool and implement survey to gather data on community member-level outcomes 
  • Standardizes annual/bi-annual Partner Survey tool and implement survey to gather data on partner level service and outcomes 
  • Standardizes program evaluation tools and procedures for Community-Driven Strategies and existing programs
  • Assists with community member listening sessions and transcribe, code, and analyze qualitative data to incorporate it along with quantitative data into overall evaluation findings 

Data Management                                                                                      

  • Develops, implements, and evaluates formal data gathering (both quantitative and qualitative) directly from the end recipients of Roadrunner Food Bank services
  • Develops and implements tools in coordination with fellow Community Initiatives staff that will be used to gather data (surveys, focus groups, etc.), and ultimately overseeing data collection, compilation, analysis, and final report production
  • Provides data reports to inform internal and public presentations on the latest research on hunger in New Mexico, the region, and nationally as well as the charitable network response
  • Produces internal and public-facing reports that summarize research and evaluation findings and provide direction for organization strategy and messaging
  • Utilizes information gleaned from mapping project to provide comparative analyses of organization services to determine gaps and emerging needs

Teamwork & Collaboration                                                    

  • Serves as an active and engaged member of the Community Initiatives team    
  • Engages fully with various interdepartmental teams                                                    
  • Works with Community Initiatives team members as well as other departments to find effective ways to serve communities with a person-centered approach
  • Actively participates in appropriate meetings throughout the communities we serve      
  • Displays passion and optimism for the work, provides vision and inspiration to peers and subordinates, and exemplifies RRFB core values                                                                                                  

Supervisory Responsibilities                                                    

Manages the Service Insights Team, which consists of a Service Insights Coordinator and Service Insights Specialist. May also supervise AmeriCorps SeedCorps members, academic interns, and other skilled volunteers.


  • Master’s degree in Social Sciences, Public Health, or related field experience
  • Two years management experience 
  • Two years of experience working in community-based social services evaluation and data analysis, or related field required
  • Two years’ experience managing a budget and/or grants and restricted funding
  • Experience in both quantitative and qualitative design, data collection methodologies, and analysis
  • Experience with GIS mapping
  • Proficiency with Microsoft Windows and Office environment (Word, Excel, PowerPoint, Outlook) and standard office equipment
  • Superior communication skills
  • Ability to deliver presentations and reports that include technical information
  • Ability to follow through on tasks with minimal supervision
  • Positive attitude and ability to work as part of a team
  • Must demonstrate a passion for connecting disadvantaged communities to critical resources and supports
  • Must be willing to occasionally work evening and weekends
  • Must be willing and able to be mobile outside of the office frequently in interacting with the community and other resource partners
  • Willingness to travel interstate from six to twelve times a year, including overnight stays in varied New Mexico communities
  • Must have a valid New Mexico driver’s license
  • Must be a New Mexico resident or willing to relocate

 Preferred Qualifications

  • Bi-lingual in Spanish and English
  • Remote staff management experience
  • Experience with Tableau, Constituent Relationship Management (CRM), and physical inventory systems
  • Ability to plan and facilitate successful community meetings or events
  • Prior food banking experience

Employment Requirements

  • Negative Drug Screen
  • Successful Background Clearance

 Physical Environment

  • Generally performed in an office environment, but some interstate travel is required
  • Frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear
  • Extensive computer operation with repetitive finger movement
  • The employee must occasionally lift and/or move up to 15 pounds
  • When performing data collection in the field or participating in programmatic activities, may be exposed to extremes of weather (heat, wind, cold, precipitation, etc.)
  • This job is located in New Mexico

 Resume and cover letter are required.  Currently interviewing – please apply as soon as possible.

Roadrunner Food Bank is an Equal Opportunity Employer